Return & Exchange Policy — Poshak Mahal

At Poshak Mahal, every article is carefully inspected before dispatch to ensure premium quality and customer satisfaction. However, if you receive a product that is incorrect or defective, we are happy to facilitate an exchange under the following conditions:

Eligibility for Exchange:

• The request must be made within 7 days of receiving the product.
• The item must be unused, unwashed, and in its original packaging with all tags intact.
• Exchange is only applicable in case of wrong item received or manufacturing defect.
• Customers are responsible for return shipping charges unless the error is on our end.

Non-Returnable / Non-Exchangeable Items:

• Articles that have been used, worn, or altered in any way will not be eligible for return or exchange.
• Sale items, discounted products, or custom-stitched orders are non-returnable and non-exchangeable.
• No return or exchange will be accepted if the product is used.

Procedure:

To request an exchange, please contact our customer support within 7 days of delivery with your order number and a brief description of the issue. Our team will review your request and guide you through the process.